RESPONSIBILITY OF A PROFESSIONAL MANAGER

As a part of our talk on role of manager we have already talked on so many important factors and role. Those are belonging to society segment like professional management, manager role, quality management, product management etc… Today we are going to talk on another factor which is also play a important role between the company and consumer and that is the professional manager. 

Your responsibilities a manager arise out of the various social interactions in which your firm is engaged in the pursuit of its business. You may be directly involved in these as in the case of interactions with employees, shareholders, customers, etc. where the interaction is based on a fair and obvious exchange of money, goods and services. The interaction can also be indirect as in case of interaction with society where both the firm and society impinge upon and affect each other in hundreds of different ways. For example a blinds company hires professional manager to bridge for selling of their roman shades and vertical blinds products with the customer. That manager is supposed to keep relation between their clients and company.

A firm which wants to maintain a positive image in the society must assume and discharge with utmost sincerity its social responsibility. Gone are the days when firms confined themselves solely to running their business without a thought for the society in which they existed. Today every firm, big or small, is expected to make its contribution towards a better quality of life for the entire society. Big companies are having their own philanthropy or trust to help needy people.

RESPONSIBILITY TOWARDS SOCIETY-2

Manager have much to learn by emulating the example of Indian Petrochemicals Corporation Limited (IPCL), a government undertaking, which is playing a very positive and active role in fulfilling its social responsibility.

A truly responsible manager not only takes steps to prevent or minimize any negative impact of his firm’s operations on the society, but also takes the initiative in playing a more positive role towards society. Tata Steel’s attempts at educating people about leprosy through advertisements in newspapers and magazines is an example of the useful and constructive role firms can play in creating a more harmonious society. Many companies have founded educational institutions and free medical facilities for the benefit of society at large. Irrespective of the motivation behind such acts, the result is a tangible benefit for use by all society members.

In times of calamities such as earthquakes and floods, many companies finance teams of doctors and rescue workers for relief work. In our aim towards a peaceful and prosperous society we need business firms who are willing to step our of the narrow confines of their offices into the larger arena of society and take bold decisive actions to create a better quality of life for all of us

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The pattern and extent of rainfall is changing, leading to frequent droughts in widespread areas. Rare species of animals, birds and plants have become extinct in the wake of the destruction of their natural habitat. People are deprived of their traditional means of livelihood and the rich cultural heritage is destroyed for ever.

All this does not imply that there should be no factories, industry or no economic development. Certainly we need development, economic as well as ecological and environmental. The solution lies in matching economic development with development of the environment. When a firm puts up its factory it must also install a plant for treating and disposing of its industrial waste. When timber merchant cuts 15 trees he must plant at least that many new saplings. Offices who want to use roller shades and woven wood shades and other blinds it looks good if they plan that many new plants in their areas. Nature’s resources are limited. When we consume them faster than they can be replenished or provided anew, it is our responsibility to ensure that our children inherit a world which is healthy, green and safe for all living creatures. 

It is your responsibility as a manager to make sure that the operations of your firm do not in any way obstruct, disturb, disrupt or destroy physical structures (historical buildings, monuments), the flora and fauna, and animal and human life.

RESPONSIBILITY TOWARDS GOVERNMENT

It is wholly the responsibility of the manager to ensure that the constitution and operations of the firm are within the legal framework as specified by the government. This legal framework may vary, depending upon the nature of ownership of firm (proprietory, partnership, private limited, joint stock, Indian or foreign, etc.), size of the firm, and specific industry within which the firm operates. The government has laid down specific industry within which the firm operates. The government has laid down specific rules, guidelines and norms which impinge upon the firm right form the stage of its inception.  

For Blinds Company who manufactures roller shades, there are specific rules and guidelines and norms from government than for term life insurance agents. The governments’ rules and regulations, norms are made for different types of business and different type of size of industry. It changes with the type, size and category change. 

There be as a responsible manager you must ensure that your company is operating well within the legal framework and is fulfilling all its obligations towards the government. Whether it is a matter of posting a copy of the company balance sheet to the Registrar of Companies or setting up a joint venture in a foreign country, the actions must not violate the laws and regulations. 

The second area of discharging your responsibility towards the government is in the matter of paying regularly and fairly all taxes, dues and duties. The recent raids on large industrial groups are an attempt on the part of the government to unearth unpaid taxes and undeclared assets. A manager who acts in a responsible manner will be ensuring that his firm never has to face such a situation. The manager must strive to make firm a model corporate citizen.

RESPONSIBILITY TOWARDS UNION-1

The union will always bargain with you for the maximum benefit. As a manager you should not try to block this bargaining process but aid it by providing the union with the correct facts and figures about costs and profits and thus aim for a realistic, workable agreement which suits both the parties. 

Besides providing the correct information you should attempt to involve the union in the process of managing the firm. You can do this by inviting representatives of the union to sit on the management board. This is known as participative management. The chairman of Japan’s Matsushita Electric Company often makes this little speech to his workers about participative management: 

“Don’t think I run this company. Each of you has a part to play in its management. We need the ideas, skill and knowledge of everyone to make a reservoir of wisdom for more efficient operation, better product and service quality, and effective management. We have a good future if we can work that way.” 

The basic requirement for encouraging participative management is the manager’s positive attitude and creation of an atmosphere which encourages free and frank exchange of views among employees and management.

RESPONSIBILITY TOWARDS UNION

Your first responsibility towards your employees’ union is to acknowledge it as a friend rather than as a foe of the firm. Most problems with unions arise because of the assumption of the managers that unions have no constructive contribution to make but are interested only in playing a negative role. As a responsible manager you must understand and appreciate the fact that the management and union have a great degree of mutual dependence and the union cannot further its interests at the cost of the firm’s interests and vice versa.  

A responsible manager always advises their union member to go with term life insurance. Only a relationship based on mutual trust and cooperation will best serve the interests of the firm and the union. Window blinds and Roller Shades companies who are having big team size need to have good and smooth relation between manager and union.

The union represents the collective strength of all the individual workers. In dealing with the union the manager must recognize and acknowledge the bargaining power of the union arising out of its collective strength. The union will always bargain with you for the maximum benefit. As a manager you should not try to block this bargaining process but aid it by providing the union with the correct facts and figures about costs and profits and thus aim for a realistic, workable agreement which suits both the parties.

RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION-2

Today we continue our discussion on Responsibility towards Industry and Competition. Healthy competition encourages firms to improve their performance and nurtures progress and it is the responsibility of each firm to ensure that the competition it indulges in is fair and ethical. Resorting to unfair practices, trying to push out other firms on the basis of political influence or financial strength may yield some short-term gains but will eventually tarnish the image of the entire industry. All you actions must be guided by concern for the stability and prosperity of the industry.

A firm fulfils a need or needs of the society. It exists within the society and has a two-way interaction with it. It seeks inputs in the form of money, men, materials, machines, technology from the society and processes then to produce goods and services for consumption by the society.

Still today already we have discussed on different types of marketing relation with various society segments like responsibility towards customer, responsibility towards shareholders, responsibility towards employees, responsibility towards suppliers, responsibility towards distributors and retailers, responsibility towards industry and competitions. We will talk on other society segments like responsibility towards union, responsibility towards government, responsibility towards society etc…. in next posts.

RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION-1

Other firms within the industry are your competitors in the market place but are your associates when you have to lobby for or represent and an industry and not as individual firms. Most industries have their own associations at the local, regional, national and international level. The objectives of organizing such bodies are to protect and promote the interests of the industry, seek concessions from government and represent against any discrimination, and provide a forum for sharing and disseminating information on the latest technological and market trends. 

As a manager it is your responsibility to register your firm as a member of your industry association and comply with all its rules and regulations. The information which you provide to your association must be correct so that the association can improved technology you may consider sharing it with other fellow firms. 

All industry associations are voluntary bodies formed with the idea of providing support to individual firms within the industry. The onus of successfully managing the association is on all managers of individual firm members. You must be always willing to step forward and take an active responsibility in the association. It may impinge on your already tight schedule but it is good to remember that the interests of your firm are best served when the interests of the industry as a whole are served. 

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RESPONSIBILITY TOWARDS DISTRUBUTORS AND RETAILERS-2

Today we continue our talk on responsibility towards distributor ands retailers. The company had to absorb the increased cost of the heavier carton, but it was more than compensated by the fact that return of stock sharply declined and the distributors had no more cause for complaints. A television marketing company provides service engineers to all its outstation distributors for testing each TV before it is dispatched onwards for dale. This adds an extra cost but ensures that the distributors and retailers receive sets which are trouble-free. 

The distributors and retailers who sell your products are in it for business and they must earn a fair return. Apart from the fixed percentage which you provide to your dealers, target based incentives, commissions and rewards will motivate your dealers to push your products harder. Providing support to the dealers by way of extending credit, sharing promotion cost, after sales service and help for decorating the showroom also form part of your responsibility. You must also nurture and maintain cordial relationship with all your dealers. Many companies hold regular dealer meets in an attempt to build up dealer relations for better corporate gains.

RESPONSIBILITY TOWARDS DISTRUBUTORS AND RETAILERS-1

Distributors and retailers are the link between the firm and the actual customers who consume the product. In your capacity as a manager you are responsible for ensuring regular supplies to your distributors. Persistent delays in processing and supplying distributor’s order can lead to a situation where the distributor eventually loses interest in your product and switches over to a competitor firm. Timely supplies have their relevance provided they are as per the order specification. Supplying spoons instead of forks, simply because forks are out of stock in the factory, is not a responsible way of dealing with your distributors. 

The products that you supply to the distributor must be checked for quality to ensure that second grade or inferior quality goods are not shipped. Outer packaging of the product should protect it from damage in transit, because the dealer will return all spoilt and damaged stock which will eventually reflect negatively in your profits. A company manufacturing and marketing plastic bottles switched over from 5-ply to 7-ply cardboard carton when it started receiving complaints that the bottles were being dented and crushed out of shape in transit. 

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RESPONSIBILITY TOWARDS SUPPLIERS-2

Today we continue our talk on responsibility towards suppliers. The manager’s responsibility towards suppliers of funds, i.e. banks and other financial institutions is that not only he has to make the interest payments, but make the repayment on time as per the agreed repayment schedules.  

By doing so the firm is not only helping the bank but also helping itself because the health of the bank will determine the health of the firm and vice versa. An added dimension of responsibility towards the banks is that the manger must provide accurate and complete information about the various facets of its business when applying for financial assistance. This will help the bank in assessing the risk and return potential of your project and determine the amount of loan it can sanction. 

Advertising agencies supply creative inputs used in promoting your company’s products. Since their services are not of a very tangible nature, most firms have the tendency to postpone or delay making their payment. As a responsible manager you must check against this tendency. Advertising agencies after all, run a business, like any other, and are your suppliers, and a payment delay from your end puts undue pressure on them and affects the efficiency of their operations.

RESPONSIBILITY TOWARDS SUPPLIERS-1

Responsibility towards your suppliers emanates from the fact that their survival and growth (partly or wholly) is dependent upon your survival and growth. Suppliers provide you the raw materials, components and parts necessary for the production of your products. You are dependent upon your suppliers for regular, timely supplies of the specified quality at the agreed price. The suppliers in turn depend on you for providing correct design specification, adequate time for production, fixation of a fair price and prompt and timely payments. This two-way relationship works best when it is based on the realization of mutual dependence and one party does not try to pressurize the other for its own benefit.

Escorts Limited and Hero Cycles are examples of how firms can play a responsible role in nurturing the growth of suppliers. As these firms have grown form success to success so have their suppliers. A full-fledged bicycle ancillary industry has been established in and around Ludhiana in response to the needs of Hero Cycles and other cycle manufactures. In some cases firms may even provide the seed capital and other necessary infrastructural support to an individual to start and ancillary industry. There are numerous examples where these small ancillary industries have grown to be as successful and large as the firms to which they were originally supplying.

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RESPONSIBILITY TOWARDS EMPLOYEES-3

Today we continue our discussion on Responsibility towards employees. The thoughts of J.R.D. Tata, Chairman of Tata Steel, expressed in 1943 in a proposal for the creation of a personal Department in the company are noteworthy. 

 “What are the main causes of our difficulties with our workmen? In many respects we have treated our employees exceptionally well. Our rates of pay and bonuses; our hours of work and conditions of service; the accommodation, amenities and medical care we have provided for them and their families, etc., exceeded what any other company in India had done for its employees. Normally, therefore, it would be reasonable to expect that our employees would be appreciative of the liberal treatment and generous term of employment they get at Jamshedpur.  If, instead they are frequently discontented and mistrustful, and hostile towards us, I think we must assume that the fault lies with us and not win with them. It is, therefore, up to us to find out where we have been at fault and them formulate the necessary corrective.” 

Your responsibility as a manager is also to ensure that all dealings with the employees are fair. Whether it is determining the profit linked bonus that is being calculated or the provident fund of a retired employee which has to be paid, you must ensure that the employees are not cheated, harassed or humiliated. 

The fact that we still have child labor, bonded labor, workers suffering from debilitating diseases because of unhealthy, unsafe working environments speaks volumes for our collective failure to discharge managerial responsibility towards our employees. 

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RESPONSIBILITY TOWARDS EMPLOYEES-1

Your employees are your must important resource. Their hard work, ingenuity, loyalty and dedication are critical contributions to the success of your firm. In return, you have to ensure that you are giving them a fair deal in term of wages and salaries, and compliance with the statutory obligation of provident fund, gratuity, insurance, bounce, etc. The wages and salaries which you give must, of course, be in accordance with other firms within your industry. Result or productivity linked bonus and incentives are a way to ensure that your employees can share in the growth and prosperity of the firm. 

Apart firm wages, provision of a safe, healthy environment which is conductive to work is your responsibility. These must be proper and adequate facilities such as canteen bathrooms, first-aid room, etc. The extent and importance of these facilities will vary from one organization to another. In an administrative office with 30 employees; you do not require a full-fledge first-aid room. A small first-aid box with minimum accessories will suffice. In contrast, in a factory where the incidence of accidents is bound to be higher, a proper first-aid or emergency room with a doctor is an essential requirement. Realizing the importance of a comfortable working environment, many progressive companies have canteens which provide transportation for employees at their own cost.

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RESPONSIBILOITY TOWARDS SHAREHOLDERS-2

Today, we continue our talk on Responsibility towards Shareholders. Having done that, the manager has to ensure that the shareholders are able to earn profit on their capital. Shareholders invest their hard earned savings in your firm with the hope that they will be able to earn more on it than if they keep the money in a bank. Money invested by a shareholder is representative of the faith they have in your competence and ability as a manager to put their money to good use and give them a satisfactory return. The onus is on you to make your firm profitable and provide regular dividends to your shareholders. 

By virtue of the capital invested in your firm, shareholders are owners of your firm. As a manager you have to keep them regularly informed about all important decisions, activities and results. The balance-sheet and the annual general meeting are the usual yearly forums for such information sharing. You have to ensure that the information provided in reports and balance-sheet is correct and authentic, and dose not in any way mislead the shareholders. During the annual general meeting or any other such meeting with shareholders you must encourage them to ask questions about working of the firm and also provide ideas for improvement, and not threaten or intimidate them in any manner.

RESPONSIBILOITY TOWARDS SHAREHOLDERS-1

Stockholders are granted special privileges depending on the class of stock, including the right to vote (usually one vote per share owned, but sometimes this is not the case) on matters such as elections to the board of directors, the right to propose shareholder resolutions, the right to share in distributions of the company’s income, the right to purchase new shares issued by the company, and the right to a company’s assets during a liquidation of the company.

Except in the case of a proprietorship firm where the capital is fully contributed by the proprietor, in all other companies, capital is collected from a variety of sources. The sources may be friends and relatives of the owners, financial institution and, in case of public limited companies, individual members of the public. All those people who contribute capital to firm are known as its shareholders.

The prime responsibility of the manager is to ensure the security of the shareholders’ capital. The manager must ensure that the firm dose not become bankrupt or it is faced with a situation where the shareholders’ capital is endangered. In other words, the manager must, at least, ensure the survival of the firm.  

ref: wikipedia, window blind store, premierinns

RESPONSIBILITY TOWARDS CUSTOMERS

The manager must always remember that the customer comes first. The starting point for the business firm is an understanding of needs of the customer, and the firm’s foremost responsibility is towards the customer.

A firm’s responsibility towards its customer is in terms of ensuring that the desired quality of product at a reasonable price is made easily available to the customers. Product quality is of the utmost concern and covers dimensions of product design, materials used in production, safety, purity, hygiene and aesthetic appeal. The quality of spices is measured in terms of its purity, fragrance, freshness, cleanliness and color. In case of a car the quality refers to its fuel-efficiency, maximum speed at which it can run, reliability and trouble-free working of the engine, efficiency of its brakes, sturdiness of the body, comfortable sitting space, commodious boot for keeping luggage, fitted-in air conditioner, stereo system, foam seat covers, etc. The kust is endless.

This is because quality means different things to different people. For a professional racing driver the car’s ability to accelerate to the maximum speed in the shortest possible time is probably the most important indicator of quality. In contrast a man buying a car for his family would give more importance to factors such as spacious seating and luggage keeping facility, sturdiness of the body and the engine’s fuel-efficiency, availability of spares and servicing facility, etc.

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MAINTAINING RELATIONS WITH VARIOUS SOCIETY SEGMENTS

A firm fulfils a need or needs of the society. It exists within the society and has a two-way interaction with it. It seeks inputs in the form of money, men, materials, machines, technology from the society and processes then to produce goods and services for consumption by the society.

 

In course of his interaction the manager has to deal with various society segments, such as the labour market from which it recruits its people, suppliers of machines and technology, banks and financial institutions who supply money, the government which defines the scope and parameters within which the company has to operate, the retail outlets or agencies which stock and sell the products and the customers who buy the products. This is by no means an exhaustive list, but just an indicative listing of the various types of society segments with which you have to maintain relations.

 

In fulfilling the needs of the society and interacting with various society segments a firm creates impacts. Some of these impacts are intended while others are not. When a firm advertises through newspapers and magazines it is creating an awareness for its product. This awareness is an intended impact. However, when the magazines and newspapers carry editorial articles about the company and its products, it creates an impact which was never intended by the firm. Since some of these unintended impacts may be unfavorable to the company’s image or spread information which is incorrect or inaccurate, the manager’s attempt should always be to minimize these impacts. Interactions with various society segments and their intended and unintended impacts are taken up for discussion in the next post.

COPING WITH INCREASING LEVELS OF ASPIRATION

Improvement in information technology is resulting in an increasing trend towards democratization of the society. People in one part of the world know more about peoples and events in other parts of the world. Similarly, people belonging to one socio-economic segment of society know more than ever before the life styles of people in higher socio-economic segments. Exposed to a better quality of life and a better life style, people from the lower economic segments, especially the younger people, aspire to the same kind of life style.

 

A manager must bear this fact in mind while dealing with blue-collar workers because there is bound to be a vast gap between their levels of aspiration and reality. If the manager is ignorant and insensitive to this gap, the workers’ resentment and frustration is bound to spoil over in ways which can prove disruptive and destructive to the firm’s working.

 

You, as the manager, must understand the nature of aspiration of your workers and try to fulfil them, as far as possible, within the framework of the company and the worker’s job. Giving more autonomy, responsibility, money, status and enhancing the worker’s sense of self-esteem through participation in management decisions can channelise his latent or potential resentment towards more productive ends.

Meeting the Challenge of Change

We are talking Role of manager in our previous post. We talked about Sustaining Leadership Effectiveness, maintaining balance between creativity and conformity and postponing managerial obsolescence. A manager is leader and he is supposed to demonstrate his leadership abilities. Being manager he must play his role as effective leadership. Business manager need to have ability to balance creativity and conformity as part of his role. Today we are going to talk on meeting the challenge of change.

We all are aware with the fact that world is changing. Everything changes with the time passes. One of the important tasks which every manager has to perform is that of a change-agent. The social, economic, technical and cultural environment in which the firm operates is always changing. if we talk about teen makeup, Teen Makeup was different before 20 year and its different today. With time changes everything changes. A manager must keep pace with the changes in organization. With time change The Company must keep pace and change accordingly.

Similarly, within organization, new types of production technology may be introduced, the existing product lines may be phased out, formal procedures and techniques for planning, and resource allocation, job appraisal, etc. may be introduced. All these imply a change. And man by this very nature resists any change. Used to the old system or method of doing a particular job, people perceive change as a threat to their security. Moreover, change implies learning afresh the new methods or processes and most people resist making this extra effort . Some time changes creat conflict within the organization and manager as team leader suppose to handle conflict inteliigently.

Building Human Organization

Man is by far the most critical resource of an organization. No amount of money, materials and machines a produce results by themselves. Men are needed to manage them, Machines can be programmed to take over routine, repetitive jobs, but only a human brain can design the machines. Golf Clubs Furniture can’t be just created with machines only. 

Now a day it’s really very difficult to find good people. It is indeed a paradoxical situation that we have so much unemployment on the one hand and on the other it is genuinely difficult to find the right sort of people. A small consulting firm’s experience is that an advertisement for sales representatives in a national newspaper fetches anything upto four hundred applications and you are lucky if you are able to pick up even two or three good people.

The only reinforce the fact that a good worker is a valuable asset to any company. And, every manager must constantly be on the look out for people with potential and attract them to join his company. A manager with a competent team has already won half the battle. Note that we use the word team, and not individuals. However, competent or brilliant individuals may be, if they cannot work together with each other they are not much use to a company , It is up to the manage to mesh individuals into a well-knit team.

The manager who cannot build his team cannot succeed. Teams should be built on the principles of division of labor, specialization of work and mutual give and take.

 

MANAGING SURVIVAL AND GROWTH

“Survival of the fittest” is the law of the jungle which is equally applicable to the competitive market place firms struggle and fight for survival. Ensuring survival of the firms is critical task of the manager. But that alone is not enough. They manager has also to actively seek growth. No matter how big or powerful a firm may be today, it is sure to be left behind in the race by newer, healthier and more efficient firms if it does not pursue growth.

 

Two sets of factors impinge upon the firm’s survival and growth. Paradise Valley Real Estate use both set of factors for survival and growth. The first is the set of factors which are internal to the firm and are largely controllable. These internal factors are choice of technology, efficiency of labor, competence of managerial staff, company image, financial resources, etc.

 

The second set of factors influencing the firm’s ability to ensure survival and growth are those which are external to the firm and over which it has little or no control. These external, environmental factors refer to government policy, laws and regulations, changing customer tastes, attitudes and values, increasing competition etc.

Purposeful Direction To The Firm

Role of Manager we are talking here. We understand Task of Professional Manager. A manager in insurance industry need to study and understand different insurance software available in the market and need to select the best one like Insurance CRM Software and Insurance SFA software from agency management software provider.

A manager can be compared to the captain of a ship who has first to set the course to reach the destination and then steer the ship along the course. Similarly, a manager has to, first of all, set objectives which the firm must achieve. Objectives provide the direction in which the firm must move. Having decided upon the objectives, the manager must constantly monitor the progress and activities of the firm to ensure that it is moving in the desired directions. This is the first and foremost task of every manager.

 

If you are a part of the top management team then you will be very actively involved in this task through the process of defining the mission and objectives for the entire organization. If you are a manager reporting to the top manager, it is your task to see that the actions of the people who work for you in your department or division are in the desired direction. It is your task as a manager to prevent all such actions which take your company away from the direction set by the top management.

ref: Insurance CRM & SFA Software, Insurance Agency Management Software, Agents web world

Task of a Professional Manager – 1

Role of Manager we are talking here. A manager is required to get targeted results set up with agency management system. Manager can use different crm and sfa software to perform his role.

A professional Manager may have learnt the necessary skills and gained competence from his experience. The second characteristic of a professional manager is that his primary concern is the organization or the company with which he works. This is true whether the manager works for a private or public sector or a multinational company; whether he is the executive director or the personnel manager reporting to the executive director. The professional manager always has his company’s overall perspective in his mind and all his actions are guided by the company’s objectives.

The third and the most im portent characteristic of a professional manager is that he is responsible for performance. Managing involves collecting and utilizing resources (money, men, materials and machines) in the most optimal manner for achievement of dome pre-determined objectives or results. It is the professional manager’s responsibility to utilize resources to produce the require results.

Responsibility and performance are really the key words in defining a manager’s role. Performance implies action and action necessitates taking specific steps and doing certain tasks. Let us take up  the  various tasks which a manager is expected to do to produce results.

 

ref: agency management system, insurance crm software

Tasks of a Professional Manager

As a reader of this blog, you are either a practicing manager or are aspiring to be one. Your first concern, therefore, is to know the tasks which you are expected to fulfill as a professional manager. These various tasks’ are discussed in this blogs. Agency management system helps manager to perform his role easily.

There is a lot of confusion over the much widely used terms-professional management and professional managers. Some researchers contend there is nothing like professional management. Management is a discipline. There are practitioners of this discipline who practice management as a profession and thus are professional managers. Just as there are doctors and lawyers by professional similarly there are professional managers. As doctors practice medicin, managers practice management.

The only difference between professional managers and other professional is that, while the latter must possess a formal degree in their discipline, a professional manager need not have a formal defree or education in management.

We talk more in next post.

Ref: agency management system, insurance crm & sfa software